Not IT support. Not a helpdesk. A dedicated bilingual call centre built for one job: growing your sales pipeline — and doing it 24 hours a day, seven days a week, across every market you sell in. Every inbound lead qualified within 15 minutes regardless of when it lands. Every outbound target reached by a real human, on their working hours, not ours. Trained on your offer, plugged into your CRM.
Every lead from ads, forms, WhatsApp, or campaigns — called and WhatsApp'd within 15 minutes of landing. Night, weekend, holiday, doesn't matter. Only qualified buyers reach your sales team.
Targeted account lists reached by a real bilingual agent, during YOUR prospect's working hours (not ours). Appointment setting, discovery calls, follow-ups the sales team never gets to.
Standard call-centres take tickets. This one runs pipeline. Every workflow below is built for a sales or marketing outcome.
Every lead your marketing generates — from Meta ads, Google, LinkedIn, WhatsApp click-throughs, and form-fills — called and WhatsApp'd within 15 minutes of landing. Doesn't matter if it lands at 2am or 2pm; the shift rotation catches it either way. BANT-qualified before it reaches your sales team.
Cold outbound calling to targeted account lists (verified TRN, sector match, decision-maker level). Real conversations, not voicemail spam.
Discovery calls, demo bookings, site visits, showroom appointments — landed in your sales team's calendar with the prospect's confirmation.
The 200 prospects your sales team said 'I'll follow up next week' about — actually followed up on, at cadence, until decisioned.
WhatsApp Business API integration — threaded conversations that pick up where the call left off, until the lead is ready to close.
Second calls for deals that stalled on price, timing, or authority — sometimes a fresh voice from a call centre closes what an in-house rep can't.
Post-purchase and post-service calls to gather NPS, testimonials, and repeat-purchase intent. Every response tagged and reported.
Lapsed customer lists called with a specific reactivation offer. Old contact lists turn back into pipeline instead of dying in the CRM.
The 09:00-17:00 timeline below is one of the three daily shifts we run for 24/7 clients. Night shift (17:00-01:00) and late shift (01:00-09:00) run the same rhythm — inbound queue answered, outbound blocks executed, WhatsApp threads worked. Coverage doesn't stop when Riyadh sleeps.
First cup of coffee, dashboard review, any overnight inbound leads called and WhatsApp'd within the SLA.
Live inbound leads answered as they land. Every call recorded, notes logged to your CRM, qualified handovers pinged to your sales team.
Target account list opens. 30-50 dials, real conversations with 5-10, appointments set with the qualified ones.
The stalled-deals list from your CRM worked through. WhatsApp threads picked back up. Objections addressed, meetings rescheduled.
Different segment of the account list, or reactivation calls to lapsed contacts.
End-of-day handover to your sales team: qualified leads sent, meetings booked, blockers surfaced. Report ready in your dashboard.
Sectors where a bilingual call agent qualifying leads is worth more than another form-fill in the CRM.
Long sales cycles, expensive rep hours, high-value deals. Qualification pays for itself in month one.
Lead volume is huge, qualification pain is huger. WhatsApp-first funnel matches how GCC property buyers actually communicate.
Consultation booking, patient screening, post-visit follow-up. Bilingual agents matter — patients switch language mid-call.
Admissions calls, parent enquiry qualification, course-lead follow-up. Cycle-driven work that benefits from consistent cadence.
Product enquiry qualification, compliance-aware scripts, verified-prospect handovers. Regulated-sector language handled correctly.
Test-drive appointments, showroom bookings, post-visit closure. Ticket sizes that reward a qualified conversation.
Abandoned-cart recovery calls, high-AOV product enquiries, wholesale account qualification.
Onboarding isn't the reason engagements slip — offer clarity is. If the offer is clear, we can be live in fourteen days.
One 90-minute session with your commercial lead. We map the offer, the qualification criteria, the objection library, and the CRM handoff format.
Bilingual call scripts drafted, WhatsApp response templates written, playbook signed off with you. Nothing goes live until you approve the exact words agents will say.
Dedicated agents trained on the offer, common objections, qualification bar, and CRM workflow. Trial calls in a controlled queue before live traffic.
First inbound calls answered within the SLA on day one live. First outbound block executes on day two. Daily standup with your team for the first week.
Weekly performance review, monthly script + playbook refinement, quarterly strategic review. Continuous improvement — not set-and-forget.
Every engagement is scoped to lead volume, shift coverage needed, and languages required — proposals return within 48 hours of the discovery call.
One agent, dedicated to your account, single-language or bilingual, standard day-shift.
A dedicated bilingual team on rotating shifts — the standard engagement for clients running paid ads or serving customers across time zones.
Full-time dedicated team, 24/7 across every time zone your customers live in — on-site option, quarterly strategy sessions.
Every engagement is fully customised — send the lead volume, target shift coverage, and languages required; a tailored proposal returns within 48 hours.
No. This is a call centre purpose-built for sales and marketing outcomes only — inbound lead qualification, outbound prospecting, appointment setting, follow-up, WhatsApp qualification. If you need ticket resolution or level-1 IT support, this is not the right service; if you need pipeline, it is.
In-house dedicated team, based in our operations. Native Arabic + English speakers, trained on your specific offer and objection library, not reading generic scripts. Every call is recorded and every WhatsApp thread is logged for your review.
Fourteen days from signed engagement to first live calls answered under the SLA. Onboarding pace depends more on offer clarity than on our side — clients who arrive with a clear ICP + offer + qualification criteria go live faster than those still deciding.
HubSpot, Salesforce, Zoho, Bitrix, Pipedrive, Freshsales, and the regional CRMs (Bitrix24 UAE, EnterpriseSA). Qualified leads land as CRM records with the call recording, WhatsApp thread, and qualification notes attached — your sales team opens the record, not an email chain.
Yes — agent selection depends on your target market. Saudi + Gulf clients get Khaleeji-fluent agents; Levantine and Egyptian markets get regionally-fluent agents. WhatsApp threads continue in whichever dialect the lead uses.
For the 24/7 tiers (Team and Enterprise), nothing — the shift rotation covers every hour of every day, including nights, weekends, and public holidays. Every lead gets an SLA response from a live human agent regardless of when it lands. The Focus tier runs a standard day-shift in your market's working hours; leads outside that window get an auto-response WhatsApp within seconds and a human call first thing next shift.
Yes — that's the main reason enterprise clients choose the 24/7 tier. If your customers are in the Gulf, Levant, North Africa, Europe, or further, we run agent shifts across every relevant time band so every prospect gets a call during THEIR working hours, not ours. Common pattern: bilingual GCC + Levant coverage 24/7, with a European-hours agent added for London / Frankfurt-facing accounts.
BANT (budget, authority, need, timeline) is the default — you can add sector-specific qualifiers in discovery (real TRN, verified email, license bracket, purchase authority). Only leads meeting the agreed bar get handed to your sales team; the rest stay in nurture with us until qualified or disqualified.
Yes — VAT-registered invoicing (15% Saudi VAT, 5% UAE VAT depending on billing entity), corporate PO handling, and payment terms that fit the engagement (monthly, quarterly, or annual per package).
Send the offer, expected inbound volume, and the outbound target list you'd like worked. A tailored proposal — team size, shift plan, KPI targets — returns within 48 hours.